Returns & Exchanges

We want you to be completely satisfied with your ergonomic seating experience; if your Aeris product isn't the perfect fit, you can return it within 30 days for a full refund. Our goal is to ensure every customer finds the ideal balance of motion and comfort in their workspace.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or our portal with your order number to request a return authorization and prepaid shipping label.

• 2.
  Prepare the Product

  Carefully disassemble the chair if necessary and place it back into its original Aeris packaging to ensure it remains protected during transit.

• 3.
  Ship It Back

  Affix the provided return label to the box and drop it off at the nearest authorized carrier location or schedule a convenient home pickup.

• 4.
  Receive Your Refund

  Once our quality team inspects the returned item, we will process your full refund to your original payment method within 5-7 business days.